CLPOU520UVF2

We bought this water cooler for our work. The cooling component went out after about a year, used daily by 7-10 people. Hot water and room temperature water were fine. I would have knocked off a star or two for the issue, but the customer support at Brio was excellent. There is an email address on the back of the water cooler - they responded in two days and sent a brand new replacement cooler no questions asked. Super easy to work with, great service.

Had this unit for 2 years,here is my warning ,DONT BUY THIS UNIT,yes this unit works great at first but upon the 1 year mark the unit starts freezing the water tank turning it into a block of ice with in return the cold water stops flowing out because line is frozen,I had it taken it apart to discover this ,I think they give you 1 year warranty on this machine because they know this machine works flawless in that year,honestly this machine has a design flaw inside the tank because of a plastic part that is suppose to block ice from covering the hole that dispenses water and in time of constant freezing and unfreezing the platic parts move up out of alignment which cause the no water coming out so I thawed it out cleaned the tank and put back the plastic part and it worked for a few months again like it did new ,after time it started doing it again which just gets irritating so I did it again at the 2 year 3 month mark but this time it just froze up again overnight and now it sounds as if refrigerated motor does not turn off because every time I would come back to the machine it sounded as it was on with no break constantly on which in the morning no more water came out becausein sure it froze up again,so I think now theres a faulty part somewhere inside that needs replacement which is a bummer for a 2 year old device,if I were you look on Google for family owned water cooler companies that fix and refurbished coolers and buy 1 off them like i did years ago until i went this machine,It probably won't be the prettiest one but I guarantee it should work longer then this one,last one I bought from a company like that lasted 10 years but like any company they will say that parts are not available to fix when it breaks down it so buy another which i should of done but at least it will last longer and keep these newer machines out of landfills because it was made with budget cheap parts,that are not available on a 2 year old machine,thanks for reading

Our business purchased the Brio Self Cleaning Bottleless Water Cooler Dispenser with Filtration with the hot/cold feature for our team breakroom and they have loved it! The filtration works great making our city water tastes clean and fresh. The hot element is amazing, especially for hot cocoa or making oatmeal. After having the unit for two years the water spouts all of a sudden stopped passing water through, therefore we contacted Brio who helped us through some troubleshooting and a system reboot. However, it did not resolve the issue. We have replaced filters on schedule and kept the unit in a protected area. The unit only came with a one year warranty but Brio has stood behind their product and is willing to replace it! This kind of customer service and product support deserves a shout out and recognition that shows they stand behind what they manufacture and sell. Even outside of that, this unit is well worth it's cost!

This is a great machine. I did the research first and this is exactly what we needed. It does connect to an existing waterbl line. I was a plumber years ago and I did install for quite a few years in residential and commercial buildings. This was very easy to install. We did have a bad valve and the quick connect was not giving a proper seal. We called customer support and they were amazing! I explained everything and he wasnt aware that I used to be a plumber but he never hesitated in the call. After a great attempt to troubleshoot, he stated he would send us the part free of charge. I got an email a couple hours later that FedEx had picked it up. Its here now two days later and installed. Works like a charm. The valve is not a common issue based off of reviews and in my years of plumbing, there was always the one off situation where a quick connect would just not work. This is not on Brio. Love this water cooler and the customer service that came alone with it. I highly recommend this product.

Hard to believe but according to my conversation with Brio, they do not make ANY Water Cooler Dispensers that have an "Auto Off" feature for the hot water. Amazing to me as this is such a simple feature. We have a small office, we do not want to heat water, 24/7. I would return it, just don't have the time. To be clear, if you manually have the hot water off, as we do now, it takes 15 minutes to heat the water up. Then it stays on indefinitely. I changed my review to ONE star when I realized the light feature, to show you where the water is, does not turn off. I don't know how many people use this in the dark but... Crazy that I can't shut it off!

Consider what you get, it is a very good value. The unit looks sharp and came with extra filters (2 sets total). A basic installation is straight forward, in my case I opted for a more complex install. Excellent functionality to satisfy a water fussy person like me. As far a noise level, my unit has a very acceptable, I would say low noise level, zero disturbance positioned next to the pantry just outside the kitchen.

Product arrived timely. Relatively easy to set up. We hooked into our frij water line, so had to run to the hardware store for a t-junction. Hot water is perfect for tea. So nice to be able to make a cup of tea immediately, instead of having to filter water in the pitcher, then dump into the electric kettle to boil, then wait for the water to stop boiling so the tea doesn't "burn." Cold water is cold, but drinkable. Was able to get rid of our electric kettle, and our pitcher water filter. Only complaint is that it is a little loud, but I think we'll get used to it over time.

We chose this dispenser after a long search on Amazon and elsewhere. We had our plumber run a new line to accommodate. We were looking forward to life without 5 gallon water bottles. Brio exceeded our expectations in every respect. It is a great dispenser. The hot water is truly hot, and the cold very cold. It was used constantly by our three daughters, and by all of us, as we have an active life style. Unfortunately there was a minor hitch in dispensing (we are in our 10th month with Brio). I contacted customer service which had a suggested fix. The fix did work but the problem arose again. The Brio customer service representative was amazing and offered to replace the old dispenser. (My approach to Brio was not aggressive, and this was not a matter of backing them into a corner — the offer to replace came from them and what is obviously a strong ethic of customer service.) I received the new Brio via Fedex. Incredible customer service. Great integrity! I recommend the product and the company!