Is the new version’s laptop compartment raised from the bottom of the pack?

Yes, it is raised about two inches off the bottom of the pack. It provides some flex space in case you drop your pack with your laptop inside, lessening the chances of damage. you could always put a small, lesser-used item in the bottom of the pack under it.

Yes, this is the unisex version. The women’s version is called Women’s Borealis Backpack.

How do I submit a repair request?

I do not know. Grandchildren have not had any issues with these

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Specifications

Outer Material	Polyester
Shell Type	Soft Shell
Lining Description	Nylon
Product Care Instructions	Machine Wash
Material Type	Polyester,Nylon
Item Weight	2 Pounds
Unit Count	1.0 Count
Item Dimensions D x W x H	9.75"D x 13.25"W x 19.75"H
Storage Volume	28 Liters
Apparel Closure Type	Zipper
Water Resistance Level	Water Resistant
Is Autographed	No
Embellishment Feature	Plush Accent
Compatible Device Size Maximum	13 Inches
Pocket Description	Utility Pocket
Special Feature	Carry-On
Strap Type	Shoulder Strap
Theme	Mountain
Style Name	Borealis
Shape	Rectangular
Pattern	Solid
Backpack Design	Daypack Backpack
Subject Character	Western
Color	Tnf Black/Tnf Black

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Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

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Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

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Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

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Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

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